Overview

No spam filtering system is 100% accurate at detecting if a message is spam which can result in an email detected incorrectly.

You may find that a client has alerted you to this by calling to ask about an email you haven’t replied to. In this article we’ll guide you through setting up a daily email report showing the last 24 hours of quarantined messages.

Instructions

  1. Access the SpamExperts system via your current subscription; which is either a stand alone product or via one of our web hosting subscriptions.
  2. Once logged into SpamExperts Select Logs under Incoming:
  3. Set the Timestamp to the previous 24 hours:
  4. Add a new rule by clicking the New Rule button:
  5. In the new drop down box, select Status:
  6. Click the right hand field and select “Quarantined”:
  7. Click the Show Results button to run the search:
  8. Now click Email this search button above the Query Rules area:
  9. Enter a Subject for the report such as “Quarantined Emails”:
  10. Click the Delivery drop down and select Weekdays at 09:00:
  11. Set Sender to :
  12. For Recipient enter your email address:
  13. Select row(en_US) for the Template Name:
  14. When ready, select the ‘Schedule’ button:

If you have any difficulty with the above, please contact our support team.

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